Forum Discussion

LJS68's avatar
LJS68
Tuning in
2 years ago
Solved

New contract frustrations

Hi,  Switched from Sky, always had great customer service but the copper broadband was starting to affect my work. I took out the top package with Virgin including the O2 unlimited everything inc da...
  • LJS68's avatar
    LJS68
    2 years ago

    Hi, took it out on the 16th June and I only had the conversation with them as I’d been passed on by VM as if the Disney+ was an O2 service. Not sure if my volt is enabled or not as nobody I speak or correspond with will actually acknowledge the contents of my contract but O2 we’re adamant that won’t be doing it. I had some early conversations and correspondence that Disney+ Premium was part of my package and I would be sent an email link in 1hour, 2 hours, 4 hours and a few said 48 hours. Now though it’s complete denial, even one call centre worker made out a complaint for me and the response answer avoided the actual key facts and repeated the incorrect paid solution. I’m at a point where it’s more about the fact I’ve been mislead than the services I get or don’t get. Thanks for you help it’s appreciated 

newapollo's avatar
newapollo
Very Insightful Person
2 years ago
LJS68 wrote: Second issue is  O2 claim they don’t do an 18 months unlimited data contract for Virgin, even though it’s still currently advertised as such. They gave me 250gb. I simply don’t know what to do next, it’s not about the money I could just subscribe and get on with my life but what I can’t understand is I surely can’t be the only person that is experiencing a clear breach of my contract on the offers available to a new customer? If I’d have known I wouldn’t have signed up, I can’t believe how unaccountable this company is. Anyone have any suggestions? 

Hi LJS68 

I don't know when you first took out the contract but it normally takes a couple of days to go through the O2 systems (up to 14 days)  but once your Volt perks are actioned by O2 then your 250gb will become unlimited

LJS68's avatar
LJS68
Tuning in
2 years ago

Hi, took it out on the 16th June and I only had the conversation with them as I’d been passed on by VM as if the Disney+ was an O2 service. Not sure if my volt is enabled or not as nobody I speak or correspond with will actually acknowledge the contents of my contract but O2 we’re adamant that won’t be doing it. I had some early conversations and correspondence that Disney+ Premium was part of my package and I would be sent an email link in 1hour, 2 hours, 4 hours and a few said 48 hours. Now though it’s complete denial, even one call centre worker made out a complaint for me and the response answer avoided the actual key facts and repeated the incorrect paid solution. I’m at a point where it’s more about the fact I’ve been mislead than the services I get or don’t get. Thanks for you help it’s appreciated