New contract...attempt 6 to get contract corrected?!

[jadyo1]

I agreed a new contract to start once my current expires.  I've now been sent 4 or 5 wrong contracts, either wrong price or start date.  Most extraordinary thing is the agreed contract shows on my VM account but the 5 plus people I've spoken to at VM cannot see this contract on my account?!

Now spent 3 to 4 hours to sort this, please help!!!

[Molly_T · Accepted solution]

Hi Jadyo1 👋 Welcome to the community forum! Thanks for posting. 

Sorry to hear about these issues with your contract, and getting the correct information sent out to you. 

We'd need to confirm a few details to take a closer look at the account and offer support. We will do this via PM.  You can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

Wishing you all the best. 🌞
 

[Molly_T]

Hi All 👋 Just returning to keep the public thread updated. 

Thanks to Jadyo1 for PMing with me 📩 
We were able to confirm all the information needed to investigate the account and set things up as they should be with the contract / package price information. 

Whilst the package price will continue to show incorrectly in My VM 👉 virg.in/myVM , it will continue to be amended each month via a hidden rolling credit, which will show on the bill. 

Thanks so much for your patience and understanding whilst I offered help to get things sorted. If there's any further billing issues once the next bill is generated, you know how to get in touch. Wishing you all the best! 🌞

[jadyo1]

Thanks Molly_T - for finally sorting all this out for, fingers crossed it all works next month!

rgds

Jadyo1

[johnd200]

Damn, cancel while you can.  Virgin are a customer service nightmare.  Will never renew again