New Recent Contract Update - Billing

[manj_dosanjh]

Hi, so in early Feb I got a email (pics attached) about a contract/deal that i could sign up to before my contract ran out. 

As you can see it says - same deal same price. Wicked - signed up. Then as unfortunately, we know what VM can sometimes be like, i rang to confirm everything will remain the SAME. I think i said it probably 5 times over 2 calls just to make sure. Somthing was niggling me so i rang to make sure to find out that TNT sports is now longer within my package and to add £18 to get it... Nope Nope Nope - give me my old contract back (i am within the 14 day off cooling period) after the lady didnt really want to help and me asking to escalte... she hung up.

Called back got a great lad - he said will listen back to call and sort. Few days and nothing... rang back and got another good lad... ok i will ask him to call you or i can sort it... i will add the credit on for the period of the contract. Cool!

Just got bill... no credit... HELP!!!

[David_Bn · Accepted solution]

Thanks for reaching out to us @manj_dosanjh, and welcome back to our Community Forums!

Sorry to hear of the issues experienced with the obtaining of the desired deal.

I'd be happy to take a closer look into this one for you.

Check out the envelope in the top right hand corner for a private message from me.

Thanks,

David_Bn

[David_Bn]

Thanks for working with me via our private messaging function @manj_dosanjh, and I'm pleased to have had this resolved for you.

Do feel free to return to our Community Forums, if you have any further questions or concerns in relation to the services.

Thanks,

David_Bn