Latest bill not in line with contract

Hi,

Could a member of the VM team please check to see what is going on with my account/billing?

My bill amount has suddenly shot up by a significant amount and is definitely not in line with the contract renewal I agreed back in January (based on the contract documents, I shouldn't be paying the amount I've just been billed until August 2026).

My contract end date showing in My Virgin Media appears to be in line with that January contract renewal, which makes it look like the new contract was applied, but any attempts to view the actual contract (either via the website or the app) result in an error, which makes me think something has gone awry, probably related to the numerous other email renewal offer issues.

I still have all the renewal documents, should you need them.