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New Contract

toneh
Joining in

Hi,

I called Virgin on Thursday last week, to discuss a new contract.

This was all done etc, but I haven't received an email confirmation with all the details and to confirm the telephone conversation (like I've had in the past).

When I log into the account on here, it doesn't show the new contract but does show a partial refund.

Can it be checked that the new contract is in place?

Thanks

Tony

1 REPLY 1

Robert_P
Forum Team
Forum Team

Hi toneh

 

Sorry to hear you haven't received the confirmation email following your recent discussion about your package, we're happy to take a look for you 👍

 

I will send you a Private Message to get some more details from you to assist. Check the envelope in the top right of the forum when signed in for the message.

 

Rob