New Contract

[toneh]

Hi,

I called Virgin on Thursday last week, to discuss a new contract.

This was all done etc, but I haven't received an email confirmation with all the details and to confirm the telephone conversation (like I've had in the past).

When I log into the account on here, it doesn't show the new contract but does show a partial refund.

Can it be checked that the new contract is in place?

Thanks

Tony

[Robert_P]

Hi toneh

Sorry to hear you haven't received the confirmation email following your recent discussion about your package, we're happy to take a look for you 👍

I will send you a Private Message to get some more details from you to assist. Check the envelope in the top right of the forum when signed in for the message.

Rob

[toneh]

OK, so i had contact with a forum staff member who said:

Re: New Contract

It looks like they haven't added it for the duration, rather than reset the whole thing again, can you contact me here during the month it expires and I will get it manually added to remain at the £134.25 for the remainder of the deal?

and when i contact them as the price has changed, i get this:

You're receiving this message as you recently sent a private message to one of our staff members.

Although we love you to get in touch, could we please request you not send Private Messages to members of the Help and Support Team unless specifically requested, as we are unable to provide direct support in this manner.

If you have not already done so, could you please post a new thread in the Forums and we'll respond as soon as we can. In the meantime other members of the community may be able to provide assistance.

Kind regards,

Community Moderators

 Will this message be deleted too?

[Beth_G]

Hi toneh

Thanks for your post, apologies for any confusion caused there. This will just be because you've not spoken with Rob in a while, so your direct message has been classed as 'unsolicited'. 

Don't worry, I will pop you a private message now so I can continue from where Rob left off and help you further.