Network Diversions

[tobytrotter]

I'm currently working on a construction project that requires network diversions. How do i go about this? the phone lines send me through to sales. Any help would be much appreciated.

[Gareth_L]

Hello tobytrotter.

Thanks for your post and welcome to our community.

We do have an email address for enquiries like yours, However it is for internal use only.

What I can do is send you a private message asking for some details.

I can then email our Diversion works team to get back in touch with you.

If you can check the Logo top right of your screen that would be great. 
Regards     
Gareth_L
 

[Gareth_L]

Thanks for those details tobytrotter.

I have sent the details over now for you.

Can you please let me know if you don't hear anything back over the next few days.

Gareth_L

[phillips2]

Hi Gareth_L, 

I am also working on a scheme which requires construction works around a Virgin Media asset and potential temporary diverison. Could you please share a contact for your Diversion Works team?

Regards,

Phillip

[Daniel_Et]

Hi @phillips2 👋 Thank you for your post and welcome to the Virgin Media Community 😀

In order to look into this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel

[HM_2024]

Hi Gareth_L, and Daniel_Et,

I'm currently also working on a scheme  with construction works around a Virgin Media asset which requires a diversion. I have tried to submit an 'Altering our network enquiry form' however, the website does not allow me to submit the form.

Could you please share a contact for your Diversion Works team so I can discuss this further with them?

 Thanks in advance. 

[Ashleigh_C]

Hi there @HM_2024 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I have taken a look and we do have a handbook online that has a lot of information regarding new builds and construction, it is a little long but on the last page you can view a contract number and email for contract. You can view this here.

[ALFIEAPPLETON]

Hi Gareth,

I am working on a project which requires the lowering of ducting in a footpath please.

[Kath_P]

Hi ALFIEAPPLETON, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We can certainly pass on your information regarding the works, your plans and details over to our Diversion Works team. I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks, 

[AECOMJoe]

Good afternoon,

I have an existing diversion quote that has expired. Please can I get it refreshed as a matter of urgency. None of the phone numbers or emails work.