Netflix account

[Ajhamilton596]

After renewing my contract (where it said is would all stay the same - happy with what we have) Virgin have changed my Netflix to the one with adverts - even though I have an email confirming it would be standard. Don’t seem to be getting anywhere talking to the teams - two people said they’d changed it back and one said they couldn’t- they raised a complaint- but still no response- anyone else had this issue? Any help appreciated

[Matthew_ML]

Hey Ajhamilton596, thank you for reaching out and I am so sorry you are having some trouble with your renewal.

I've taken a look and I can see you've spoke to the team since this post, did they manage to help at all?