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georgiegall's avatar
georgiegall
Joining in
8 months ago

Netflix Account Issues

Since moving home in February of this year our Netflix was disconnected from our virgin media account.

We have raised a complaint about this as for the last 6 months we have had to pay for Netflix on top of our Virgin Media Volt bundle charges. This has still not been resolved.

Has anything else been able to resolve this issue and re-link our Netflix account to our Virgin Media account.

Thanks.

3 Replies

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  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    8 months ago
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    Hey georgiegall, thank you for reaching out and a warm welcome to the community I am so sorry to hear this about this.

    What happens when you come to here to activate your Netflix account? 

    You click on that link and you should see Netflix.

    Please remember the Netflix email login has to be the same as your account is registered under, so for example if your private one is using this same email, cancel that account and then try to activate it.

    Keep us updated. 

    • georgiegall's avatar
      georgiegall
      Joining in
      6 months ago
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      Hello,

      Apologies, I have just seen the reply.

       

      The link takes me to a link for the My Virgin Media app.

      I already have this installed on my phone and I cannot see a Netflix on the app.

      Are you able to provide further support?

      Thanks,

      Georgie

      • Lee_R's avatar
        Lee_R
        Icon for Forum Team rankForum Team
        6 months ago
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        Hi georgiegall thanks for posting. And welcome back to our community.

        Sorry to hear of the issues you've had with Netflix via ourselves. And for any inconvenience this may be causing.  I can see that you're currently liaising with my colleague Akua on another thread. Even though it's a different subject, if you raise this with her, she will be able to assist.  I will therefore leave you in her very capable hands.

        Regards

        Lee_R

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Since moving home in February of this year our Netflix was disconnected from our virgin media account.

We have raised a complaint about this as for the last 6 months we have had to pay for Netflix on top of our Virgin Media Volt bundle charges. This has still not been resolved.

Has anything else been able to resolve this issue and re-link our Netflix account to our Virgin Media account.

Thanks.

","body@stringLength":"422","rawBody":"

Since moving home in February of this year our Netflix was disconnected from our virgin media account.

We have raised a complaint about this as for the last 6 months we have had to pay for Netflix on top of our Virgin Media Volt bundle charges. This has still not been resolved.

Has anything else been able to resolve this issue and re-link our Netflix account to our Virgin Media account.

Thanks.

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Netflix Account Issues","moderationData":{"__ref":"ModerationData:moderation_data:5557452"},"body":"

Hey georgiegall, thank you for reaching out and a warm welcome to the community I am so sorry to hear this about this.

\n

What happens when you come to here to activate your Netflix account? 

\n

You click on that link and you should see Netflix.

\n

Please remember the Netflix email login has to be the same as your account is registered under, so for example if your private one is using this same email, cancel that account and then try to activate it.

\n

Keep us updated. 

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"postTime":"2024-08-22T13:55:32.981+01:00","lastPublishTime":"2024-08-22T13:55:32.981+01:00","metrics":{"__typename":"MessageMetrics","views":812},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:faq/community:virginboard:ManageAccountCable/message:5557343/message:5557452","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwzfDM5OjF8aW50LDU1NzU5ODUsNTU3NTk4NQ","node":{"__ref":"ForumReplyMessage:message:5575985"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"597","rawBody":"

Hey georgiegall, thank you for reaching out and a warm welcome to the community I am so sorry to hear this about this.

\n

What happens when you come to here to activate your Netflix account? 

\n

You click on that link and you should see Netflix.

\n

Please remember the Netflix email login has to be the same as your account is registered under, so for example if your private one is using this same email, cancel that account and then try to activate it.

\n

Keep us updated. 

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Hello,

Apologies, I have just seen the reply.

 

The link takes me to a link for the My Virgin Media app.

I already have this installed on my phone and I cannot see a Netflix on the app.

Are you able to provide further support?

Thanks,

Georgie

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"postTime":"2024-10-10T22:02:41.959+01:00","lastPublishTime":"2024-10-10T22:02:41.959+01:00","metrics":{"__typename":"MessageMetrics","views":399},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:faq/community:virginboard:ManageAccountCable/message:5557343/message:5575985","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxfDM5OjF8aW50LDU1NzYwNDIsNTU3NjA0Mg","node":{"__ref":"ForumReplyMessage:message:5576042"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"296","rawBody":"

Hello,

Apologies, I have just seen the reply.

 

The link takes me to a link for the My Virgin Media app.

I already have this installed on my phone and I cannot see a Netflix on the app.

Are you able to provide further support?

Thanks,

Georgie

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:5575985_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:5576042":{"__typename":"ModerationData","id":"moderation_data:5576042","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:5576042":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:707972"},"id":"message:5576042","revisionNum":1,"uid":5576042,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:ManageAccountCable"},"parent":{"__ref":"ForumReplyMessage:message:5575985"},"conversation":{"__ref":"Conversation:conversation:5557343"},"subject":"Re: Netflix Account Issues","moderationData":{"__ref":"ModerationData:moderation_data:5576042"},"body":"

Hi georgiegall thanks for posting. And welcome back to our community.

\n

Sorry to hear of the issues you've had with Netflix via ourselves. And for any inconvenience this may be causing.  I can see that you're currently liaising with my colleague Akua on another thread. Even though it's a different subject, if you raise this with her, she will be able to assist.  I will therefore leave you in her very capable hands.

\n

Regards

\n

Lee_R

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"repliesCount":0,"postTime":"2024-10-11T08:48:28.334+01:00","lastPublishTime":"2024-10-11T08:48:28.334+01:00","metrics":{"__typename":"MessageMetrics","views":371},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:faq/community:virginboard:ManageAccountCable/message:5557343/message:5576042","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"823","rawBody":"

Hi thanks for posting. And welcome back to our community.

\n

Sorry to hear of the issues you've had with Netflix via ourselves. And for any inconvenience this may be causing.  I can see that you're currently liaising with my colleague Akua on another thread. Even though it's a different subject, if you raise this with her, she will be able to assist.  I will therefore leave you in her very capable hands.

\n

Regards

\n

Lee_R

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