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Netflex Subscription Scam

waqarlbutt
Joining in

I have been charged again for the NETFLEX services which I have never subscribed. I dont know the email address which shows up on the website. Its just a random email address with random letters. I did complaint to virgin media over the phone before and after been charged twice they deleted the service but never give me any refund. And now it happen again! I don't know what to do. Its shame that being 10 years with virgin media I am thinking of cancelling virgin media as I knew they don't have any solution or they might not intereted to help.  

2 REPLIES 2

Cardiffman282
Super solver

If you do a search on the forum for Netflix you will see lots of similar posts related to scam subscriptions. 

The VM forum team should hopefully be able to help you. 

---------------
Cancel VM here
Complain to VM
here
Demand compensation from VM here
Demand your call recordings here
Monitor the state of your VM connection here

Ashleigh_C
Forum Team
Forum Team

Hi there @waqarlbutt 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry that you have faced this issue with an unexpected Netflix account, I'd be more than happy to take a look into this for you via a private message.

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.