Negotiated bill too high

[vectisitch]

Hi. On the 19th August I negotiated  a new 18 month deal to take my package from £99 to £66 per month keeping my old package as it is. Now today virgin have taken £99 out of my bank causing some problems. I had the pre contract sent by email and everything was set. What can I do about this? I was all set to leave and they persuaded  me to stay by offering this new deal.

[John_GS]

Hi @vectisitch 

Thanks for posting and welcome back to the community.

Can you check in your online account for the Bill Creation date for the £99 bill?

From what you've said, it sounds like the £99 was created prior to your conversation about a new deal.

If so, any pro rata credits owed, would be on the next bill.

Pop back if unsure :).

[vectisitch]

Hi thanks for getting back to me. The bill date is 15th August with the amount due on 2nd Sept. So it looks like that should be the last bill at £99?

[John_GS]

Thanks for coming back to the thread also @vectisitch 

OK so is the bill creation date before the new contract went live?