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NETFLIX compromised account

gavinb21
Joining in

a month ago

Hi

I have NETFLIX as part of my 18 month contract (currently 12 months in), I dont use netflix but aparently no one has access to NETFLIX in the house on mobiles or tablets any more.

I rang NETFLIX they said my virgin media account has been compromised. I can go into NETFLIX on the TV but not any of the presonal accounts to watch a channel

HELP

Gavin

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Kath_F
Forum Team
Forum Team

a month ago

Hi Gavin, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you're no longer able to access the profiles on your Netflix account. We'll need to get things terminated this end but in order to do that, I will need to confirm some information with you to pass security. 

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks, 

Kath_F ✨
Forum Team

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