cancel
Showing results for 
Search instead for 
Did you mean: 

My Virgin Media APP bug

unisoft
Well-informed

MY virgin Media app says my services are restricted and behind with bill.

This is not true on both statements and never has been since 2007 and confirmed by My Virgin Media using web portal.

Just the app has a bug.

7 REPLIES 7

Ilyas_Y
Forum Team
Forum Team

Hey @unisoft Thanks for reaching out to us on here.👋🏼

I'm so sorry to hear about the issues with the VM app you are experiencing. 😕
May I ask if uninstalling the app and re-installing it has fixed the bug?

Does this issue happen on any other devices?

Let us know how it goes.

Kind regards,
Ilyas.

Ilyas_Y
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


Hi. Just uninstalled and reinstalled and same message appearing in the app.

Thanks @unisoft,

Do you get the same notification if you log into the account via a web browser?

Thanks,

David_Bn

Hi. No, web browser is fine. That shows correct (as account up to date). That's why I think its a bug in the app.

Thanks for confirming @unisoft.

Do please ensure that the software is up to date on your device and it might be worth attempting to utilise an alternative device to see if the error also re-appears.

Our team will be constantly working to provide updates and alterations to resolve any potential bugs and ensure the application runs smoothly with operational software updates.

Thanks,

David_Bn


@David_Bn wrote:

Thanks for confirming @unisoft.

Do please ensure that the software is up to date on your device and it might be worth attempting to utilise an alternative device to see if the error also re-appears.

Our team will be constantly working to provide updates and alterations to resolve any potential bugs and ensure the application runs smoothly with operational software updates.

Thanks,

David_Bn


Hi.

Was the latest version on Android 14.

I also tried iOS on an iPhone that has never had the app installed before, and it was the same result.

So both apps have the bug.

Thanks for coming back to us @unisoft, happy to take some details for you to see if we can have this issue resolved on your account

Check out the envelope in the top right hand corner for a private message from me.

Thanks

David_Bn