My VM linked to old account

[bhalliday0308]

Hi, I have reconnected my services after disconnecting but after receiving my equipment today nothing is working ( no broadband or TV) and when logging into the My VM website it is still linked to my old account number, could this be why?  

[newapollo]

Hi bhalliday0308 

The equipment is usually pre-activated, however you might need to call 0800 953 9500 to activate the hub.

If so have your account and area number handy, and the hub serial number.

It sounds like you have returned as a new customer so try registering for My Virgin Media with a different email address.

[Robert_P]

Hello bhalliday0308

Sorry to hear of the service issues experienced since returning, we understand the confusion this can cause and appreciate you taking the time to raise this via the forums. Welcome to the community.

Were you able to follow the steps advised by newapollo and resolve the issue or call the team since posting?

If you require further assistance let us know.

Rob

[Roger_Gooner]

Activation of a hub requires its MAC address.