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Moved house and my account is closing

Joining in

I moved house and now im getting a new virgin account and im getting started on a new contract when all I wanted was for my current service to be transferred to my new address I don't understand whats going on?


Forum Team
Forum Team

Hi @Rin555 

Thanks for posting and welcome to the community.

If you have existing time left on the current deal and you don't agree to or discuss a new deal, it'll be the same as the current one at the new property 🙂

What may happen is they may have to do full pricing to get the deal on/full contract, however then manually amend both to sort it :).

Best wishes.

Forum Team

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