Hey Honeyeve98,
Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having trying to arrange a house move.
Are you having the same issues as Deeplay? If so, as newapollo suggested, have you ensured that you have popups enabled as the chat would appear in the popup shown in the message from newapollo. If you're having a different issue, please let us know the error or share a screenshot to help us determine what the issues are.
Kind Regards,
Steven_L
