Move and transfer still not working?

[THiN78]

Hi.

I recently finished my Network Trial and a couple of weeks later took standard broadband and when logging in to my account all I can see is that "services were disconnected". I looked up a few topics here and it seems Move and Transfer needs to be done manually? Pinned thread that is 2 years old says there are some issues with it so I guess that's not getting fixed... Anyone able to get that through for me please?

[Joseph_B]

Hey @THiN78,

Welcome back to the Community Forums and thanks for the post.

With this its something we can certainly look into for you to see if its possible to create this transfer of your account, for me to be able to do so I will need to confirm some information from you via a private message message which I will be sending out to you now.

Joe

[Joseph_B]

Hey @THiN78,

Thanks for joining me within that private message, if there is ever anything else we can do for you, please do reach out.

Joe