Mistaken Service Text Or Something Else?

[RichardML86]

Okay, on Nov 1st I got a text saying a prepaid returns pack was being sent, despite my not leaving VM and having nothing to return, so I ignored that.

On Nov 8th I got a text telling me a charge of £155 would be applied to my account if the kit was not returned. I am still with VM and still have nothing to return (and also no return package was sent so I chalked it up to an error)

Yesterday, I received a text message saying a £155 charge had been applied, so I tried to call VM. Oddly, 150 was not working, and I got an automated message asking me to please try again later.

Now, I've checked my own account and the account of my mother, whom I am responsible for, but I do not see any charge currently levied.

Is this just an automated service error or what?

[Akua_A]

Hi @RichardML86 

Welcome to our community forums and thank you for your first post. Sorry to hear there is some confusion regarding a package return. We can understand your concern and we want to best help. To best look into this, we are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. 

Thanks, 

[Akua_A]

No problem at all @RichardML86 

Happy to have been able to help with this 🙂 Please do not hesitate to contact us if you need any further help.