on 04-10-2024 19:35
Can anybody help I've just noticed I've lost alot of channels when my new contract has kicked in it has changed from mix tv to mixit tv. I was under the impression it was the same deal i had before I can't see anywhere in the contract that there would be less channels
Answered! Go to Answer
a month ago
Thank you for the above And3, I will be more than happy to get you some help and look further into this for you, please look out for a white envelope which in an invite into a private chat, once in I will look further into this for you.
Regards
Paul.
on 05-10-2024 16:51
Hi @And3
Welcome back to the community forums. Sorry to hear of your concern with your channels.
Yes, Mixit and Mix TV are different TV packages that have their own channel list. Mixit TV is the most basic TV package we offer and has less channels available than Mix did.
You would've been notified of a change in your package to what was being removed - in this instance Mix TV and what was being added - Mixit TV. There are no details on the channel difference but you can see these here.
I can see that you were in a private message to discuss your renewal with one of my colleagues recently, so if this is regarding the renewal you were discussing then if you've any further questions regarding it, please reach back out to my colleague supporting you and they can assist further should you still need.
on 05-10-2024 20:25
Thanks for getting in touch I do still have a query so I will reach out to your colleague who helped me before
on 05-10-2024 23:20
Hi @And3
The following page shows the actual differences between Mix TV (column1) and Mixit TV (column2) packages.
/virgin-tv-edit/tips-and-tricks/virgin-tv-channel-guide
a month ago - last edited a month ago
I'd be interested to know whether you renewed your contract via an email from Virgin promising "The same great package, at the same great price"?
a month ago
Hello And3.
Thanks for your reply,
If would would like to explain what help you need we can always take a look and help.
Gareth_L
a month ago
Yes I did
a month ago
Thanks for replying And3.
Sorry about the typo in my last response. Meant to say "if you would"
Please let us know if we can help?
Gareth_L
a month ago
Hi Gareth yes I would like some help the eighteen month deal I was on ended on 1st September I was sent an email saying renew your contract for an exclusive discount the discount was a further eighteen months at the price that i was paying for the previous eighteen months it doesn't say anywhere in the email that my tv package would alter it also doesn't mention in the pre contract documents that my new TV package would be mixit this appears once the contract has gone through if it had been explained in any of the emails that this would mean a reduction of my TV channels I wouldn't have renewed on these terms so my exclusive discount isn't a discount instead I'm paying the same as the last eighteen months but with less channels and once the eighteen months is up do I get my channels back once the amount go's up right up until my new contract kicked in i was getting emails saying have you claimed your exclusive offer get money off your current package which indicates that the package wouldn't alter but it has I noticed on another thread I'm not the only person this has happened to but they had stated that there deal had been resolved the emails I received are very misleading as they imply that it is just an extension of my previous deal
a month ago
Thank you for the above And3, I will be more than happy to get you some help and look further into this for you, please look out for a white envelope which in an invite into a private chat, once in I will look further into this for you.
Regards
Paul.