Missing order details

[davidwwood]

I submitted an order via the app for a broadband upgrade and received an order confirmation email/no and new contract documents - but the order isn’t showing in my virgin media account?

tried the virtual assistant, WhatsApp and SMS numbers but they just keep sending me in circles amongst themselves?? Can someone help pls?

[Matthew_ML]

Hey davidwwood, thank you for reaching out and I am so sorry to hear you order isn't showing yet.

Please can I just confirm when did you place this order?

Orders from the app can take around 7- 10 working days to become active.