cancel
Showing results for 
Search instead for 
Did you mean: 

Missing cable protection cover

Seedub
Tuning in

Hi. I have lost the small cover that protects the virgin cable coming from street pavement to my garden. How can I get a replacement please. 

1 ACCEPTED SOLUTION

Accepted Solutions

goslow
Alessandro Volta

@Seedub wrote:

It was one like this: 


The VM forum team should be able to arrange a tech visit to replace it. They normally reply here within a few days.

See where this Helpful Answer was posted

15 REPLIES 15

goslow
Alessandro Volta

@Seedub wrote:

Hi. I have lost the small cover that protects the virgin cable coming from street pavement to my garden. How can I get a replacement please. 


What specifically are you describing?

This thing (a 'dolly') for the transition from pavement to a wall

https://www.millsltd.com/default/cable-ducting-fttx-products/cable-entry-customer-lead-in/brown-doll...

or the cable cover strip for cable running up a wall (bottom of same page) or something else?

It was one like this:

42FB839F-F4A9-4259-92C4-E6937B333EB8.jpeg

goslow
Alessandro Volta

@Seedub wrote:

It was one like this: 


The VM forum team should be able to arrange a tech visit to replace it. They normally reply here within a few days.

Thank you!

Is there any way to flag this for VM forum team?

goslow
Alessandro Volta

@Seedub wrote:

Thank you!

Is there any way to flag this for VM forum team?


You just wait and they should reply within a few days. You might like to unmark the helpful answer until resolved. Bumping your post may actually put you back in the queue as they answer topics in order AIUI.

Hi there @Seedub 

 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

 

I am so sorry to hear that you have faced issues with your Omnibox cover, I'll be happy to pop you a PM so we can arrange this. 

 

I will pop you a PM across now, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. 

Hello again, 

 

Thanks so much for your private message and confirming your address, I have now booked you a visit for omnibox fir – you can check the date and time via your online account here. If you have any issues with accessing your online account or unable to see your visit, please do let us know and we’ll pop you a message to confirm.

 

There will be no charge for this visit unless:
• The technician diagnoses the faults as not being caused by our network/equipment 
• The technician discovers that the fault or problem relates to your equipment
• The technician discovers that the fault or problem relates to any system that we are not responsible for
 

The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account. 
 

Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the My VM app by 4pm the day before the appointment.
 

If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment.

 

Thanks again.
 

I need one of those as well, how can I get one, mine has been broken. Thanks

Hi Steg20,

Thanks for posting and welcome to our community 🙂

So I can help arrange this for you, I've popped you over a private message.

Alex_Rm