Forum Discussion

Seedub's avatar
Seedub
Tuning in
3 years ago
Solved

Missing cable protection cover

Hi. I have lost the small cover that protects the virgin cable coming from street pavement to my garden. How can I get a replacement please. 
VM forum team
  • goslow's avatar
    goslow
    3 years ago
    Seedub wrote:

    It was one like this: 

    The VM forum team should be able to arrange a tech visit to replace it. They normally reply here within a few days.

goslow's avatar
goslow
Alessandro Volta
3 years ago
Seedub wrote:

Hi. I have lost the small cover that protects the virgin cable coming from street pavement to my garden. How can I get a replacement please. 

What specifically are you describing?

This thing (a 'dolly') for the transition from pavement to a wall

https://www.millsltd.com/default/cable-ducting-fttx-products/cable-entry-customer-lead-in/brown-dolly-cable-entry.html

or the cable cover strip for cable running up a wall (bottom of same page) or something else?

Seedub's avatar
Seedub
Tuning in
3 years ago

It was one like this:

 

  • goslow's avatar
    goslow
    Alessandro Volta
    3 years ago
    Seedub wrote:

    It was one like this: 

    The VM forum team should be able to arrange a tech visit to replace it. They normally reply here within a few days.

    • Seedub's avatar
      Seedub
      Tuning in
      3 years ago

      Thank you!

      Is there any way to flag this for VM forum team?

      • goslow's avatar
        goslow
        Alessandro Volta
        3 years ago
        Seedub wrote:

        Thank you!

        Is there any way to flag this for VM forum team?

        You just wait and they should reply within a few days. You might like to unmark the helpful answer until resolved. Bumping your post may actually put you back in the queue as they answer topics in order AIUI.

  • Steg20's avatar
    Steg20
    Joining in
    3 years ago

    I need one of those as well, how can I get one, mine has been broken. Thanks

    • Alex_RM's avatar
      Alex_RM
      Icon for Forum Team rankForum Team
      3 years ago

      Hi Steg20,

      Thanks for posting and welcome to our community 🙂

      So I can help arrange this for you, I've popped you over a private message.

      Alex_Rm

    • chiragp's avatar
      chiragp
      Joining in
      11 months ago

      Morning,
      I need one as well, as mine has been damaged by the council cutting the grass

      Thanks

      • Ashleigh_C's avatar
        Ashleigh_C
        Icon for Forum Team rankForum Team
        11 months ago

        Hi there chiragp 

        Thank you so much for your post and welcome to the community forums, it's great to have you here. 

        I am so sorry that you are also facing an issue with the outdoor cover. Can you provide an image of this for us?