Miss sold package
Hi has anyone had a resolution to being miss sold a package? I moved home this month and decided to stay with Virgin after receiving what I believed to be a great offer as a loyal long term customer...
Forum Discussion
Some time back, I renewed my package (for 18month). I was told the TV channels would remain identical but with a different name. I agreed, the update went ahead; however I lost TNT sports.
I tried to argue with someone in Outer Mongolia call center; I was fobbed off with every excuse imaginable, put on hold forever and promised callbacks that never materialised.
Whatever happened to Richard Branson's ethics????????????
On a positive note, I called VM recently and had a good experience.
Hi 45RPM
Welcome back to our community forums and thank you for your first post. Sorry to hear you are having confusion regarding your package. We want to best help from here. To best explain this, Maxit is now a legacy package and is now replaced with Mega TV, Additionally. TNT Sports is no longer included in any package but it is solely an add-on as seen here You would have to pay an additional price to get the add-on. To look into this, we have sent a private message. Please keep an eye out for an envelope at the top right corner of your Forum page.
Thanks,
