MSE £100 Bill Credit

[Motorolova]

Hi. I'm a new customer and signed up via money saving expert with an offer of £100 bill credit added to my account. My first bill has ben generated and there is no indication of £100 credit anywhere on my account. 

[gilbo2]

Did your "Your Virgin Media contract" PDF document show the credit under "Other items & charges"?

[Motorolova]

I've gone over the contract several times and there is nothing that mentions the £100 ,credit offer. It's frustrating because that was one of the reasons why I took out the contract. 

[gilbo2]

Fingers crossed that one of the VM team on here will sort this out for you 🤞

(Are you still in you 14day cooling off period?)

[Motorolova]

Yeah i am, the equipment only got delivered and installed yesterday

[gilbo2]

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@Motorolova wrote:

Yeah i am, the equipment only got delivered and installed yesterday

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At least you have the cancel option if it cannot get resolved 😐

[Steven_L]

Hey Motorolova,

Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your £100 bill credit. I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L

[gilbo2]

Please let us know if you get this resolved, just in case I end up in the same position.

[Motorolova]

No problem. Will do. 

[Motorolova]

I've still not had this resolved. I had a private message sent to me from VM but then radio silence ever since.