on 26-03-2024 18:30
Hi. I'm a new customer and signed up via money saving expert with an offer of £100 bill credit added to my account. My first bill has ben generated and there is no indication of £100 credit anywhere on my account.
on 26-03-2024 18:52
Did your "Your Virgin Media contract" PDF document show the credit under "Other items & charges"?
26-03-2024 23:35 - edited 26-03-2024 23:35
I've gone over the contract several times and there is nothing that mentions the £100 ,credit offer. It's frustrating because that was one of the reasons why I took out the contract.
on 27-03-2024 07:11
Fingers crossed that one of the VM team on here will sort this out for you 🤞
(Are you still in you 14day cooling off period?)
on 27-03-2024 09:59
Yeah i am, the equipment only got delivered and installed yesterday
on 27-03-2024 11:45
@Motorolova wrote:Yeah i am, the equipment only got delivered and installed yesterday
At least you have the cancel option if it cannot get resolved 😐
on 27-03-2024 13:30
Hey Motorolova,
Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your £100 bill credit. I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L
on 27-03-2024 17:27
Please let us know if you get this resolved, just in case I end up in the same position.
on 27-03-2024 18:08
No problem. Will do.
on 02-04-2024 08:36
I've still not had this resolved. I had a private message sent to me from VM but then radio silence ever since.