Forum Discussion
That was my understanding too. I asked about terminating my services as they could not reduce my bill back down to the amount I should be paying, and I was then told I'm apparently in contract until April 2025 and would have to pay that fee - this was over the WhatsApp chat. So it now seems I'm stuck paying a higher price than I ever agreed to and for much longer than I should be.
Thanks
Hi cj1803cj,
Thanks for taking the time to come back to us on this one.
It certainly sounds a little confusing but it sounds as though things were corrected after the first move and now the second move has caused an issue.
I think it's best if we move in to private message to get some details off you and pass security. From there we can have a proper look at things to help get things resolved for you.
I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊
Thanks,
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