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Looking to change account holder form my wife to me.

mtiller
On our wavelength

Hi,

I am now my wife's registered carer and I want to shift the WM account to my name.  Looking at other emails, this seems to involved a new contract, not a problem since we are out of contract.

My question is, would this retain all existing things like current email addresses which are via WM?  If not, easier to switch to a cheaper provider.  I may still do that given that VM want to charge me double what a new customer would get for a bteer [ackage than I have.

Mark

11 REPLIES 11

I am sorry you feel this way and can confirm that's not the case. 

If you disconnect an account, those are the timescales. Any emails on those accounts would be closed within 90 days so we have a duty of care to confirm the answers to your questions. 

If you do wish to discuss deals that are available to you, call the team on 150 / 0345 454 1111

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

mtiller
On our wavelength

Really?  According to your website, you would provide better service if my wife died than you are now.