Keep contract price in negotiation

[ericjoe]

My contract will end in 1 month & I cannot afford to pay more in the Virgin Media contract. 

Who else in the Virgin Media's customer retention team can help to negotiate the contract price with me please?

I do not want to leave Virgin Media after being a loyal customer for the past 6 years.

[newapollo]

Hi @ericjoe 

I'm sorry but the forum team are unable to negotiate/process package changes/new deals/cancellations.

The quickest contact method ts by calling either 150 from a VM landline or mobile, or 0345 454 1111 from any other phone, (options 1,4 and 4 retentions), call around 8am if possible when lines first open and are least busy.

You can also speak to the team on WhatsApp on 0730 532 7112 but this method can take 4 to 6 hours as phone calls take priority.

You can also try logging into https://www.virginmedia.com/my-virgin-media  and click on upgrade package. There may be an offer there, and also possibly a link to the online chat messenger service.

[Zach_R]

Hi @ericjoe,

Thank you for your post and welcome back to our community forums. We're here to help.

I'm sorry to hear that you're unhappy with your current bundle cost. If your minimum agreed term is coming to an end soon and you wish to discuss other offers and options then please reach out to our retentions team on 0345 454 1111 (or 150 from a Virgin Media landline) and they'll be able to assist you further.

Let us know how you get on.

Thanks,