Issued invoice after bereavement

[monhome05]

I recently contacted Virgin to inform them of my mother's death and request that her service be disconnected on 29th November. Whilst her phone line was indeed disconnected on the correct date I've now received an invoice in my name and at my address for future-dated VM services dating from 26th November to 25th December. Why?

[Carley_S]

Hi @monhome05 

Welcome back to the community forums. 

So sorry to hear of the loss of your mother and the concern about a bill you've received for further services which should've been cancelled. Did you speak with our dedicated bereavement team regarding your mother's account? We recommend that you speak directly with our bereavement team so they can investigate this further for you. You can contact our bereavement team on 0800 952 2302, they're open Monday - Friday between 8am-4:30pm, and closed over the weekend.