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Is there an email or physical address for Virgin Media where a complaint can be sent

RK10
Joining in

on ‎15-01-2024 12:23

Is there an email or physical address for Virgin Media where a complaint can be sent

2 REPLIES 2

newapollo
Very Insightful Person
Very Insightful Person

on ‎15-01-2024 19:14

Hi RK10 

VM's complaints process is outlined on < this page>  which includes a link to an online complaints web form

It also includes the complaints postal address which is Virgin Media, Sunderland, SR43 4AA

There isn't a customer facing email address.

If you give a brief desciption of your issues here then a member of the forum team may be able to help.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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RK10
Joining in

on ‎23-01-2024 07:46

The only way I could complain was via a help desk guy on WhatsApp. And it took over 4 hours after the initial contact for them to respond. For three months they’ve been getting my bill wrong and I spend hours as the people in their South Africa, Portugal, Philippines and India helpdesks cannot help. Eventually I get transferred to Plymouth help desk who fix the problem. I’m hoping that this month I won’t get the problem. Otherwise it’s back to Sky for me.

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