Hi, im looking for some answers on why my speeds are so inconsistent. Im going to use this example. Updating a game on my Pc. 120gb update, nearly 3hr pass and games just hit 74%. (m350) package. I can see the speeds that the download is using while its progressing. ill put some photos below also. But why is this the case. Nothing else in the house is being used. ive got a ring doorbell. all phones/devices ive turned wifi off. And currently no ones streaming or using internet any other way. This seems to be a very common issue for myself, when i first got VM the first 4 weeks was great. updates flying through no issues etc. im adamant once your passed that cooling period of walking away they tweak something. in 18 months ive had 6 engineers visit, everythings been changed. its soil destroying. so id like some advice . When i run the speed tests i see 50/70download speed. But VM tests show its running fine. Please help
So, see below images of the issue found on visit. Not that i know what it means, but engineer has said it wasn't not close to the tolerance. And would cause significant issues. Also, he mentioned that my computer equipment was high end enough to cope with high end speeds. but thats for a different conversation.
an Anntenuator i think it was called to improve the upstream and downstream levels. On the virgin Trinity software. The results after shown below.
Maybe im not crazy afterall.
just for others- issue found that would cause issues.
An attenuator was installed, to bring into line with whats needed, not sure exactly what it is or means. but Engineer advised that it would cause issues with speeds , lack of consistency etc. Never know may solve the problem. He is going to run checks for me in 2 weeks .
Type 192.168.0.1 (192.168.100.1 if you are in Modem mode) into your browser URL bar and press enter.
When the page appears click ‘Check Router Status’
When the page appears, log in (using the details on the hub) and then go to Advanced Settings > Tools > Network Status.
Then copy paste the information from the Downstream, Upstream, Configuration and Network logs.
(Sreenshot at bottom of this post)
You could also set up a quality monitor (BQM) on /thinkbroadband.com/broadband/monitoring/quality
Click on "Create a new monitor" on that page - you might have to sign up for the site.
It will take a couple of hours before any results start to show, but once they do then go to your BQM and under the options you will see
Today | Previous Days | Edit | Delete | Share
Click on the Share option and on the screen that opens click on Share
On the next screen click on Share Live Graph
Copy the text in the Direct Link box (beware there may be more text than you can see so make sure yuo highlight it all)
On here when creating your post click the Link icon (2 links chain to the left of the camera icon)
In the URL box paste the link you copied and then click OK.
