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danb87's avatar
danb87
Joining in
11 months ago
Solved

Internet speeds- never consistent, help

Hi, im looking for some answers on why my speeds are so inconsistent. Im going to use this example. Updating a game on my Pc. 120gb update, nearly 3hr pass and games just hit 74%. (m350) package. I can see the speeds that the download is using while its progressing. ill put some photos below also. But why is this the case. Nothing else in the house is being used. ive got a ring doorbell. all phones/devices ive turned wifi off. And currently no ones streaming or using internet any other way. This seems to be a very common issue for myself, when i first got VM the first 4 weeks was great. updates flying through no issues etc. im adamant once your passed that cooling period of walking away they tweak something. in 18 months ive had 6 engineers visit, everythings been changed. its soil destroying. so id like some advice . When i run the speed tests i see 50/70download speed. But VM tests show its running fine. Please help

 

 

 

 

 

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  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    10 months ago

    I've no idea why that should be different. Is it an identical game device with the same processor and memory?  You may just have to accept that your games are going to take longer to download. 

     

  • legacy1's avatar
    legacy1
    Alessandro Volta
    10 months ago

    I do believe you have a speed problem but you think it shouldn't be a problem.

    speed test shows fine but downloading a game that then uncompressed may hit limits of your system I mean for all we know you have a i3 to a HDD 

    • danb87's avatar
      danb87
      Joining in
      10 months ago

      the pc setup, is pretty decent tbh what you would expect from a 18month old, 3k setup tbf. intel i7 12700f with plenty of ram etc to go with. All network cards are setup for gig data from the tech team who built it. The fact my xbox also has the issue shows other factors imo. im no expert but something is a miss. No diff to wifi, aint overly impressive on any devices as a whole and no better than the 35mb net sky used to supply me as a whole

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    10 months ago

    Well I hope you can find the answer to this. I'd certainly like to know what it is.

  • danb87's avatar
    danb87
    Joining in
    10 months ago

    just for peoples information. Im yet to nail a time and date for an engineer. But this evening, im attempting the cycle updates. Inhave asked my neighbour on hey broadband to run his xbox at the same time. Both started at 6pm , by 6.14 his was complete and mine was 7%. 

  • danb87's avatar
    danb87
    Joining in
    10 months ago

    i paused my update on xbox- and gave him my console, after 7 mins it had progressed another 45%. While this was taking place at 630ish i started my Pc through my own internet. 65 mins later an im at 25%. im pretty confident this is not my hardware. 

    • Molly_T's avatar
      Molly_T
      Icon for Forum Team rankForum Team
      10 months ago

      Hi Danb87 👋 Thanks for returning to the public thread to keep things updated. 

      It looks like you are still in a PM thread with my colleague who is offering support with the appointment. 

      I hope we can arrange this ASAP and get things sorted for you. Please do keep us posted about developments with your speeds following the appointment so we can offer further support if needed. 

      Thank you for your patience in the meantime! Wishing you all the best. 🌞

  • danb87's avatar
    danb87
    Joining in
    10 months ago

    not exactly been easy to tie down a time due to work commitments. but someone is due next Friday. 

    • Martin_N's avatar
      Martin_N
      Icon for Forum Team rankForum Team
      9 months ago

      Thank you for that information. We're glad to hear this is getting sorted. 

      ^Martin

  • danb87's avatar
    danb87
    Joining in
    9 months ago

    just for others- issue found that would cause issues.

    An attenuator was installed, to bring into line with whats needed, not sure exactly what it is or means. but Engineer advised that it would cause issues with speeds , lack of consistency etc. Never know may solve the problem. He is going to run checks for me in 2 weeks .  

     

    • jpeg1's avatar
      jpeg1
      Alessandro Volta
      9 months ago

      If there is still a problem with your downloads, post the Hub data here. 

      • danb87's avatar
        danb87
        Joining in
        9 months ago

        im yet to have anything to update/download . What info on hub you want to see exactly? 

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    9 months ago

    Downstream, Upstream and network Log. 

    Copy and paste as text, not screen shots. 

    • danb87's avatar
      danb87
      Joining in
      9 months ago

      you may want to explain where i do that? Not a internet specialist like yourself. The photos not enough for you to understand that there has been an issue with my internet? seem very upset that there is.

      • newapollo's avatar
        newapollo
        Very Insightful Person
        9 months ago

        Type 192.168.0.1 (192.168.100.1 if you are in Modem mode) into your browser URL bar and press enter. 

        When the page appears click ‘Check Router Status’ 

         When the page appears, log in (using the details on the hub) and then go to Advanced Settings > Tools > Network Status.

        Then copy paste the information from the Downstream, Upstream, Configuration and Network logs. 

        (Sreenshot at bottom of this post)

         

        You could also set up a quality monitor (BQM) on /thinkbroadband.com/broadband/monitoring/quality 

        Click on "Create a new monitor" on that page - you might have to sign up for the site.

        It will take a couple of hours before any results start to show, but once they do then  go to your  BQM and under the options you will see

        Today | Previous Days | Edit | Delete | Share

        Click on the Share option and on the screen that opens click on Share 

        On the next screen click on Share Live Graph

        Copy the text in the Direct Link box (beware there may be more text than you can see so make sure yuo highlight it all)

        On here when creating your post click the Link icon (2 links chain to the left of the camera icon)

         In the URL box paste the link you copied and then click OK.