Internet speeds- never consistent, help

[danb87]

Hi, im looking for some answers on why my speeds are so inconsistent. Im going to use this example. Updating a game on my Pc. 120gb update, nearly 3hr pass and games just hit 74%. (m350) package. I can see the speeds that the download is using while its progressing. ill put some photos below also. But why is this the case. Nothing else in the house is being used. ive got a ring doorbell. all phones/devices ive turned wifi off. And currently no ones streaming or using internet any other way. This seems to be a very common issue for myself, when i first got VM the first 4 weeks was great. updates flying through no issues etc. im adamant once your passed that cooling period of walking away they tweak something. in 18 months ive had 6 engineers visit, everythings been changed. its soil destroying. so id like some advice . When i run the speed tests i see 50/70download speed. But VM tests show its running fine. Please help

 

 

 

 

[legacy1]

Likely because they will not find a problem  

[danb87]

So you think, that im talking our my ****? And that internet, and speeds are not an issue? Ive got better things to do that waste my time on forums. Unlike some. But when Virgin guides you to here for advice on issues…

[MOD EDIT: Inappropriate language removed, please review the Forum Guidelines]

[legacy1]

I do believe you have a speed problem but you think it shouldn't be a problem.

speed test shows fine but downloading a game that then uncompressed may hit limits of your system I mean for all we know you have a i3 to a HDD 

[danb87]

the pc setup, is pretty decent tbh what you would expect from a 18month old, 3k setup tbf. intel i7 12700f with plenty of ram etc to go with. All network cards are setup for gig data from the tech team who built it. The fact my xbox also has the issue shows other factors imo. im no expert but something is a miss. No diff to wifi, aint overly impressive on any devices as a whole and no better than the 35mb net sky used to supply me as a whole

[jpeg1]

Well I hope you can find the answer to this. I'd certainly like to know what it is.

[danb87]

just for peoples information. Im yet to nail a time and date for an engineer. But this evening, im attempting the cycle updates. Inhave asked my neighbour on hey broadband to run his xbox at the same time. Both started at 6pm , by 6.14 his was complete and mine was 7%. 

[danb87]

i paused my update on xbox- and gave him my console, after 7 mins it had progressed another 45%. While this was taking place at 630ish i started my Pc through my own internet. 65 mins later an im at 25%. im pretty confident this is not my hardware. 

[Molly_T]

Hi Danb87 👋 Thanks for returning to the public thread to keep things updated. 

It looks like you are still in a PM thread with my colleague who is offering support with the appointment. 

I hope we can arrange this ASAP and get things sorted for you. Please do keep us posted about developments with your speeds following the appointment so we can offer further support if needed. 

Thank you for your patience in the meantime! Wishing you all the best. 🌞

[danb87]

not exactly been easy to tie down a time due to work commitments. but someone is due next Friday. 

[Martin_N]

Thank you for that information. We're glad to hear this is getting sorted. 

^Martin