Installation Delay Nightmare
Consider what temporary measures you can put in place while you wait for VM and its sub-contractors to argue amongst themselves and decide what to do.
Some on here, who have had a long wait, have looked into getting an Openreach connection put in on a rolling monthly contract
Others have bought an unlimited data SIM on a rolling monthly contract and used it in conjunction with a mobile hotspot device or smartphone.
The above are not suggestions for you to follow, just a description of what others have tried to deal with VM’s bungling installation processes. Much will depend on the area you live in and what services are available and what speeds/coverage you can get. You will need to do your own research to find something suitable for your own requirements.
You should start keeping a detailed record of events (dates, times of all calls, messages, texts etc. along with any missed appointments and failed appointments where someone turns up but no work was carried out). Keep the record in a timeline format with links from the timeline to each piece of recorded evidence. This will make it easy for you in the future to put forward a case to arbitration for the correct compensation, should that be necessary.
https://www.virginmedia.com/help/billing-and-payments/automatic-compensation
