Increase letter anomaly

[Johnnyup]

Just received my increase letter which reassuringly stated the April increase will apply AFTER my discount deal ends in September. Just called Virgin to check this and the agent said no, it will apply from April. So which is correct?

[Vikki_M]

Hi Johnnyup,

Thank you for your post and welcome to our community.

I would need to take a closer look for you to confirm when you will be impacted by the price rise.

I will send you a private message now.

Please look out for the envelope in the top right of the page and pop back to me when you can. 

[Johnnyup]

Hi Vikki,

Thanks for reply. PM sent.