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Incorrect billing ... AGAIN

JC6310
Joining in

Good afternoon,

Unfortunately it's becoming a bit of a chore having to constantly contact VM CS in regards to my Package billing. I have just received this month's bill and for the umpteenth time is incorrect. I would have thought that after going through mediation with the Ombudsman, that VM would finally start getting the bills right. 

I almost think it's deliberate.... The streaming subscription runs for the duration of the contract (which may well not be renewed). Please make the necessary adjustments prior to taking your at risk direct debit. 

Thank you in advance. 

1 REPLY 1

Martin_N
Forum Team
Forum Team

Hi JC6310,

Thank you for your post. We're very sorry to hear about your bill being incorrect. 

We can certainly take a look into this. I will private message you now to confirm your details. 

^Martin