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Incorrect bill

Joining in

My tv and broadband contract was recently due to end and I was offered a new deal of £38 a month for 18 months which I accepted. I received an email with the new contract which stated £38 a month for 18 months and then £65 from month 19. My new bill has come through and it’s £87, when I have clicked on my contract on my account it’s different to the email documents I received and it says £65 a month. I’m very confused. I have tried to speak to someone on the online chat but it’s not working. 


Forum Team
Forum Team

Hi Nadyaradio90,

Thank you for your post and welcome to the community.

I'm very sorry to hear about the issue with your new contract. 

We can certainly take a look into this. 

I will private message you now to confirm your details.