Incorrect bill

[PCZ676]

Why is it so hard for the idiots in the billing department to provide a correct bill? I moved house in October, no package change etc. Simple to change address, right? Wrong. Every month I have to phone and fight the bill because some moron cant work it out properly, keep phoning and have to spend 2-3 hours trying to get through, before someone just hangs up. No accountability whatsoever.

[Paul_DN]

Hi PCZ676,

Thank you for reaching out to us in our community and welcome, really sorry to hear your billing hasn't been correct since moving, I was able to locate you on our system with the detail we have for you and it looks like you have spoken to us, was this resolved for you.

We are unable to deal with billing issues Via our community.

Regards

Paul.

[PCZ676]

No it wasn't resolved, why do you think I tried the community? Stupid responses like yours is why the bill is still wrong because popele don't listen and aren't accountable for their incompetence.

[Reece_MH]

Hi PCZ676 👋

We appreciate the frustration this is causing, however, please be mindful that when writing a post (public or private), the content should not break our House Rules, as this can lead to action against your Forum Account. You can locate the House Rules, here.

I'm going to send you a private message shortly, to gather some more details about this issue and to assist further. Please look out for it in the top-right, white envelope or by tapping your profile picture and selecting "Messages".

Thanks,