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Incorrect bill amount

Blakey47
On our wavelength

On the 28th April following an online conversation with virgin media I agreed to an additional ongoing credit until 27th September to make my bill the same as it was before the price rise.

However, I just got the bill online and this additional rolling credit has not been applied.

Can you look and correct this please .

 

2 REPLIES 2

Blakey47
On our wavelength

The bill should have been £38

Hi @Blakey47 

Welcome to our community forums. Sorry to hear you have not yet received your rolling credit until the end of the contract. We want to best help. To best look into this, we have sent you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

Thanks, 

Akua_A
Forum Team

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