Incorrect Billing

[JDX98]

Hi

First thanks to VM forum team for arranging power supply recently.

My latest bill has come through and its higher than it was prior to my home move. Just a breakdown that my old VM account had to be 'closed' and a new account opened which meant two different account numbers. I was guaranteed that my contract and monthly price would remain the same.

My old account was £24.85 a month (£16.85 for internet and £8 for stream entertainment).

My new account is £31.35 a month (£23.35 for internet and £8 for stream entertainment).

My first bill since moving house seemed to be correct but there was a lot of adjustments, thus my first 'normal' bill was received today and noticed it was more than it should be. Please can it be corrected?

Thanks

Jamie.

[Vikki_M]

Hi JDX98

I'm sorry to hear you've received a bill that is higher than expected.

I'll send you a private message now so I can look into this for you.

Please look out for the envelope in the top right of the page and pop back to me when you can.