Hi, I am not usually one to moan, but I have been mistreated as a long standing customer by Virgin Media and am facing entrapment in a bloated contract at an unfair rate and length which I did not agree to.
It all started when I took a call from a Virgin Media sales rep two months ago. I was mis sold a "deal" and I invoked my right to cancel within 14 days and to be reverted to my old contract that I was happy with before....
I complained and was told I would be paying £72 per month for Gig1 Fibre Broadband when I was already in contract before the upsell at £46 per month.
For two months now, my bill has been twice what I normally would be paying, despite hollow reassurances from Virgin Media over the phone that they would not be.
My "new" contract, which I did NOT accept (for £72 per month!?) is 18 months long, which is contrary to what I was told several times.
I raised a formal complaint and I was sent a rather.... self assured email that credit had been applied to my account to cover the shortfall in fees for the remainder of my contract....
Why is my bill almost double this month then?
I can't afford this monthly bill! I feel lied to, and exploited by your sales team who have lied to me several times whilst you take my money every month at a rip off rate.
Can somebody please apply the propper credit to my account as agreed as part as resolution to my complaint please? I can't afford bills over £80 per month for broadband that I did not agree to.
If I invoke the direct debit guarantee you will disconnect my services and ruin my credit rating, so am stuck until I get broadband from another provider in the meantime...
Can someone please do what was promised please, I have an appointment with the CAB and fully intend to take this to the top.
Thank you for reading...
