I want to complain for charge

[DimEl]

So my contract ends on 31st of August 2024. I had to receive a notification from Virgin Media for incoming end, of course I didn't received it. 

After the charge of £67.45 for not included promotions I contact Virgin Media to cancel the contract. 

So I told the guy to cancel it before my next billing date which wasn't a problem he said. Now I received a bill for £50.55 and the breakdown is £6.74 for 3 days using of the package and £43.81 for Total Early Disconnection Fees... What the hell?!

My contract ended last month, Virgin Media didn't contact me and charged me double for not included promotions and then charged me for Early disconnection. UNBELIEVABLE! 

I want my money back from the last bill! £43.81!!!

[HavencroftKev]

Regardless of being out of contract you still need to give VM 30 days notice to cancel all your services.

Sadly, it definitely states this in the T&C's, after your minimum 18 month contract expires you enter a rolling monthly contract normally at a much higher price due to any offers expiring.

The £43.81 Early disconnection fee will be the your contact price for the 30 days. 

[Paul_DN]

Hi DimEl,

Thank you for reaching out to us in our community and welcome, we are sorry to hear you have had unexpected charges after cancelling your services, as advised when leaving 30 days notice is required, when a contract is ending we would send an end of contract notification to the registered email, apologies if you did not receive this.

So we can take a close look for you I have sent you an invite into a private chat, please look out for a white envelope to join.

Regards

Paul.

[DimEl]

This is ridiculous... The 18th month contract ended on the 31st of August, and the services continued at the full price. 

So I don't have a contract at the moment, but I'm using the services even without promotions.

But if I want to cancel the not existing contract, I should give 30 days notice or I will be charged for early disconnection...

[HavencroftKev]

You are still in contract with Virgin Media, like I said once the 18 month period expires you will then enter a monthly rolling contract. If you wanted to exit on the 31st August then you should have given notice on the 1st August. 

This isn't unusual and Virgin aren't doing anything wrong here at all. 

[japitts · Accepted solution]

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@DimEl wrote:

The 18th month contract ended on the 31st of August, and the services continued at the full price. 

So I don't have a contract at the moment, but I'm using the services even without promotions.

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No, the minimum term ended on the August but services continued to be provided on the same basis - most likely without the time-limited discounts.

The contract only ends when 30days notice has been given and served - and services are disconnected. For as long as services are being provided and used, a contract continues to exist.

This is standard practice with UK telecoms providers.