Forum Discussion

JP4673's avatar
JP4673
Tuning in
6 months ago

I still cannot log into my on line account

I cannot log into my user account to view my bills?  Not been able to log in since day one!! I was assured this would be sorted within 2-4 weeks and we are now on MONTH 4 with no joy.

  • JP4673's avatar
    JP4673
    Tuning in
    6 months ago

    Oh and the last "call" I had was a voicemail telling me they had tried contacting me and were closing the ticket, that was back in June!

    • Molly_T's avatar
      Molly_T
      Forum Team
      6 months ago

      Hi JP4673 👋 Welcome back to the community forum! 
      So sorry to hear about these issues with your My VM account access. We appreciate this must be frustrating. 

      I'd like to help get this resolved for you. We will just need to start by confirming a few account details via PM so we can do this. You can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

      Wishing you all the best. 🌞