I payed my bill at 11p. And my services are still restricted i need them on as i have inportent work to d
PAYED MY BILL AND SERVICE ARE NOT UNRESTRICTED SAID IT WOULD TAKE 10 MINITES TO COME BACK ON WHY IS IT NOT O 2 HOURS LATER
Forum Discussion
13 Replies
- Ashleigh_C
Forum Team
Hi there Becky3029
Thank you so much for your post and welcome to the community forums.
It can take up 24 hours for services to be fully reinstated after a non pay disconnection has taken place. If you can let us know how things are looking after 24 hours we will be happy to advise further if needed.
It's OK it's on now I payed it before the restrictions was applied after midnight I payed at 11pm so it shouldn't have gone off everway maybe you need work on your system to detect payments quickly as you have worked hard on the system that terns it off but the system that terns it on is very slow
- Ashleigh_C
I'm sorry to hear that this has happened Becky3029 but I am glad this is now back online for you.
I will pass this feedback on to the relevant teams and please do pop back to the forums at any time if you need any further help.
Can I ask why when you pay online it says up to 10 minutes but here I am 1 hour later waiting and when I check my account it says restricted I have done what it says
Pi***d off is an understatement!! After your billing team messing my bill up. I got restrictions.
I have paid the lift restrictions amount after been told I would be reconnected after 10 minutes. 30 minutes later sill not connected!
Already missed a day of work because of you lot (@virgin media) if my services are not back on by 8am I will miss another day meaning no money again!!
Promised call back after call back 2 days and im still waiting on a manager to call me back
- Molly_T
Hi VSmash 👋 Welcome to the community forum! Thanks for joining this thread and posting.
So sorry to hear about these issues with your services due to the billing. We appreciate you must be feeling frustrated!
Sadly we are unable to offer support with collections via this platform.
For further support with your case we will need you to give the team another call via 📞0345 454 1111 or 150 from a VM landline.
We appreciate this is likely not the answer you are looking for. Our sincerest apologies that we can't offer further help from here, and for any frustration or inconvenience caused! Wishing you all the best. 🌞
