I'm moving home but Virgin media services are not avaliable at my new address

[daviditfc]

I'm moving home but Virgin media services are not avaliable at my new address but I still have 12 months left of my contract. Will I incur any early termination fees?.

[Vikki_M]

Hi daviditfc,

We're sorry to hear our services aren't available at your new property :(.

We'd recommend speaking with the movers team please. 

They'll book the disconnection and send you an email which will advise what proof of address we can accept.

If you can send us proof of the new address, and we verify this is in a non serviceable area, the disconnection fees will then be removed.

You can reach the team on 150 from a Virgin Media Landline or 0345 454 1111 from any other phone. 

If you have any further questions, please pop back to us and we'd be happy to help.