I am on the social tariff ..... do i eenew this every month?

[baldbilluk]

Hello I have just changed to a VM social tariff, but I am emailed a message that require me to renew my package, I have not received my first Social Tariff bill, so as I am new can someone help with this?  Also when I click on the link in the email it informs me the page cannot be found. So again can someone help please?

[Ashleigh_C]

Hi there @baldbilluk 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

Typically the social tariffs are applied for online and we cannot action them, but I would be more than happy to check this has gone live on the account. 

I will pop you across an private message now so we can get this all checked. 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.