Hub 3 & TV 360 box are joined at the hip!

[W1ntermute]

Hi,
I re-joined Virgin Media in January and the new cabling splitter does not allow me to separate my TV 360 box and Hub 3. I want to use the Hub 3 upstairs to connect a laptop and PlayStation via ethernet.
I have an existing Virgin wall socket with coaxial connector.in the room upstairs.
Any advice would be helpful.
Thanks

[japitts · Accepted solution]

Sounds like you need a manned engineer installation to put the required co-ax connection points where you need them.

[Roger_Gooner]

Connect the Hub 3 to the upstairs wall socket, do you get broadband? If so try to connect with 360, if no broadband call VM for tech asssitance (costs £25).

[Ashleigh_C]

Hi there @W1ntermute 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry that you have faced this issue after your recent install. Have you been able to try the Hub in a new place? If not do you want to discuss an appointment to have the Hub relocated with us? 

[W1ntermute]

Hi Ashleigh,
Not yet, I have a spare coax cable so I'll try doing this first thing tomorrow morning - it's Friday night so I don't want to disrupt everyone's evening. If this doesn't work can I arrange an appointment here?
Thanks

[W1ntermute]

Thanks for your advice Roger, much appreciated.

[Arissa_H]

Thank you for coming back to us W1ntermute 😊.

Was you able to use the spare coax cable and has this worked for you?

If you need further assistance please reach out to us on here and we will look further into this for you. 

[W1ntermute]

Hi Arissa,
No, it didn't work. Are you able to help me fix this issue please?
Thank you

[Arissa_H]

Thank you for confirming W1ntermute 😊.

Sorry to see it did not work, let me have a look into this and further investigate 🧐.

I will have to private message you, please watch out for the envelope ✉.