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How to changer accounts my wife

Joining in

I have a Virgin Media account (TV, Telephone and Broadband) plus 2 Virgin/O2 mobile numbers. I have terminal cancer and wish to transfer the TV, Telephone and Broadband contract to my wife and pay the Direct Debit from her bank account so that nothing changes on my death.

Is this possible and if so how please?

As for the mobile numbers, obviously the Primary number(mine) will not be required on my death but ideally my wife would like to keep her number (the secondary number on my account at the moment), is this possible and if so how please?


Forum Team
Forum Team

Hi @David112 👋

Welcome back to our Community Forums and thanks for your post. 

We know this may be a difficult time, so we’re here to help make any changes that you may need for Virgin Media Broadband, TV and Phone accounts.

I would advise contacting our dedicated team on 0800 952 2302 to discuss things further.

We also have some more info 👉 here you may find useful.

Forum Team

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