How much should it cost?

[Data]

Hi, I rang retentions because my contract was about to expire and asked for a deal. I was told I should be paying £63 without any discount. The gentleman on the line managed to knock it down after some time and tries.

Now, at this time last year I was on 100 meg and the phone. After the April rise of 2023, and calling virgin I accepted a new price, then got an offer of a free upgrade to 200 meg on top because of a lot of devices using the connection. VM later boosted that, then because of the O2 free bolt on, I got another free tier upgrade giving me 350.

What I'm asking is, for 100 meg and phone, which is what I pay for and the rest free, should it be £63 a month?

Thanks.

[Cardiffman282]

There was an upgrade from 100 to 125 as opposed to 200 Mbps for all M100 customers. I don't know where your upgrade to 200 Mbps came from but it sounds chargeable to me. The Volt upgrade would then take you to 350 Mbps. I suggest calling in with a view to downgrading to Volt 250 ( and review whether you still need a landline).

[japitts]

To add, in reviewing whether you need a landline - bear in mind that VM operate a multibuy bundle discounting basis. That is, additional services attract discounts which bring the per-unit cost down. In the case of landline telephony, this is often more than the cost of the service - end result being, a "with phone" bundle can often be cheaper than a "without phone".

[Lee_R]

Hi @Data thanks for posting and welcome back to our community.

I can take a look at your account, so I can offer you some clarification regarding to your own price.  To do so, I need to send you a private message, to confirm some details. Please keep an eye on your inbox in the top right of your screen.

Regards

Lee_R

[Data]

Hi Cardiffman282

The 200 came after the new price was agreed. I was asked about the number of devices, told how many and the offer was made.

I did call back asecond time to ask about a tier drop, but the operator said the price wouldn't really change. The dropped tier price was well in excess of what the previous call had already arranged.

[Data]

Everything i've seen tells me it is not worth dumping the phone part for the reason you state Japitts.

[Data]

I've just noticed this in an email.:

Your new package now includes:
Phone: Weekend chatter
We've removed:
Phone: Talk Weekends

Don't need either since it doesn't get used much any more.

[Hosay299]

Hi u can see offers online on ur account as i found they are better than the chat team can offer currently 

[Data]

Checked that already Hosay. I went around in circles with my postcode etc.

[Hosay299]

I was talking about in ur account not where u look as in for the customer page

i show u want i mean

u do not need to enter ur postcode