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How long for upgrade

Joining in

Recently upgraded speed from 250 to 500 package. Got email saying roughing 6th Feb for upgrade. Still sitting at 250 on 7th Jan..  current hub 3.0 wifi doesn't work, will I be sent a new hub??


Forum Team
Forum Team

Hello kennymcmillan39.

Thanks for your first post and welcome to our Community.
Sorry to hear you are having an issue with the upgraded speed.

Although we are not able to change packages on here.
I'd like to take a look at this and chase this up for you.
If you don't mind, I will need to send you a private message to pass security. 
If you can check your logo at the  top right of your screen that would be great. 


Joining in

Ordered a speed upgrade 3rd feb.. when ment I started a new contract.  Got email confirming,  now 13th Feb and still no upgrade, still says processing.  Trying to speak to a person is Impossible.

No private message?? Still no upgrade.

I can see you are currently in PM with my colleague kennymcmilan39.

Please do reach out for anymore assistance. 

Matt - Forum Team

New around here?

Very Insightful Person
Very Insightful Person

What speeds did you upgrade from - to?

What upload speeds are you currently seeing.


I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Hi kennymcmillan39,

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums.

I can see you've already sent a private message to my colleague who was originally helping you to resolve this. 

We'll leave this with them to avoid multiple agents working on the same thing 🙂 They will be in touch with you when back on shift.


Forum Team

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