How long does upgrade take

[Sp4rky]

Hi

I signed up to upgrade to volt last week adding a sim and upgrading speed to 1Gb, I got the contract emails last Thursday morning then nothing since,no sim card or nothing,is this normal please,I already have the latest hub so no kit is required. Thanks.

[Alex_RM · Accepted solution]

Hi Sp4rky,

Thanks for posting and welcome to our community 🙂

Sorry to hear you're waiting on an upgrade, due to the area you're in there is a specialist team that you would need to speak with.

Give us a call on 150/ 0345 454 1111 and you'll be automatically directed to them, and they can check this for you 😊

Alex_Rm

[Sp4rky]

I tried that number the person I spoke to did not understand that I already had an order and tried to fix a fault so I just told them it didnt matter, its now over 2 weeks since I added volt and I still have no sim card and no speed upgrade how can this be so difficult to do?

[Reece_MH]

Thanks for coming back to us on this, Sp4rky, and I'm very sorry for the experience.

I'm going to send you a private message, so we can look into this issue further for you, and either assist or guide you into the right place. Please look out for my message in the top-right, white envelope or by tapping your profile picture and selecting "Messages".

Thanks,