Forum Discussion

Sp4rky's avatar
Sp4rky
Joining in
12 months ago
Solved

How long does upgrade take

Hi I signed up to upgrade to volt last week adding a sim and upgrading speed to 1Gb, I got the contract emails last Thursday morning then nothing since,no sim card or nothing,is this normal please,I...
  • Alex_RM's avatar
    12 months ago

    Hi Sp4rky,

    Thanks for posting and welcome to our community 🙂

    Sorry to hear you're waiting on an upgrade, due to the area you're in there is a specialist team that you would need to speak with.

    Give us a call on 150/ 0345 454 1111 and you'll be automatically directed to them, and they can check this for you 😊

    Alex_Rm